Alert Title

Alert Text. Put the first set of characters from the alert system in here.

More Details

Global Online Complaint Process

Print/Download Page

Global Online students who have a grievance, complaint, or concern related to a particular Global Online courseshouldfirst contact the faculty member to try to resolve the matter, in accordance with the procedures and policies outlined on the Academic Policies website-http://www.calu.edu/academics/academic-affairs/academic-policies/.  Students who are unable to resolve the issue through the faculty member, the department chair, and/or the dean may submit a complaint in writing via email to Stephanie Franks-Helwich, Executive Director of Graduate Admissions and Global Online, at franks_s@calu.edu.   Each submission received will be acknowledged within two business days. Click here for more information on how to submit a CalU Global Online Student Complaint. Please note: This process and form are provided for use after you have followed the processes and procedures as addressed above in the Academic Policies link. 

Global Online students who have a general grievance, complaint, or concern unrelated to a particular Global Online course may also submit their concerns through the same process as described above.

Please note that grievances, complaints, or concerns submitted via this process with regard to a particular course, program or department may be forwarded and discussed with the faculty member, department chair, or academic dean for resolution. 

In compliance with U.S. Department of Education (USDOE) rules, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state. California University of Pennsylvania desires to resolve prospective and current student grievances, complaints and concerns in an expeditious, fair, and amicable manner. Global Online students who have exhausted all efforts to satisfactorily resolve a complaint in a timely manner through California University of Pennsylvania's Global Online may seek further guidance from their home state as listed below.

For more information or questions related to this process, please contact Pamela Murphy, Director of Regulatory Compliance, murphy_p@calu.edu, or by phone at 724-938-5430.

California University of PA is a member of the Pennsylvania State System of Higher Education and accredited by the Middle States Commission on Higher Education.

If you would like more information about Cal U Global Online, complete an online request or contact the Global Online Office at 724-938-5958 or toll-free at 1-866-595-6348, or e-mail us at calugo@calu.edu.

Complaint Processes by State

Alabama
Complaints for out-of-state institutions are referred to the Alabama Department of Postsecondary Education (ADPE) for response. Please see the ADPE link below. For in-state institutions, contacts are posted to the ACHE website at http://www.ache.state.al.us/.

Alaska
The Alaska Commission on Postsecondary Education (ACPE) processes complaints alleging violations of state institutional authorization law relative to postsecondary institutions or programs in Alaska. The complaint investigation process is described in AS 14.48.130 and 20 AAC 17.130-145. Students are encouraged to pursue the complaint process at their institutions prior to contacting ACPE. To request a complaint form, please send an email to EED.ACPE-IA@alaska.gov. For questions or assistance relative to complaints please contact: Jo Anne Hayden, Program Coordinator for Institutional Authorization (907-465-6741) or at EED.ACPE-IA@alaska.gov. Alaska Commission on Postsecondary Education, P.O. Box 110505, Juneau, AK 99811-0505.

Arizona
https://ppse.az.gov/complaint

Arkansas
ADHE requires the certified institution to make a decision on the student grievance following the institution's public policy. Inquiries into student grievances must be limited to AHECB certified (under Arkansas Code Section 6-61-301) courses/degree programs and institutions and to matters related to the criteria for certification. Within 20 days of completing the institution's grievance procedures, the student may file the complaint in writing with the ICAC Coordinator, Arkansas Department of Higher Education, 114 East Capitol, Little Rock, AR 72201. The grievant must provide a statement from the institution verifying that the institution's appeal process has been followed. ADHE will notify the institution of the grievance within 15 days of the filing. Within 10 days after ADHE notification, the institution must submit a written response to ADHE. Other action may be taken by ADHE as needed.

California
http://www.bppe.ca.gov/enforcement/complaint.shtml

Colorado
http://highered.colorado.gov/Academics/Complaints/default.html

Connecticut
For degree-granting institutions, students should contact the Office of Financial and Academic Affairs for Higher Education at 860-947-1822 for specific instructions.

Delaware
The Delaware Department of Education will investigate complaints. Such complaints must be in writing and verified by the signature of the person making the complaint. Oral, anonymous, or unsigned complaints will not be investigated. Until the website is functional, please write or call for more information. The Delaware Department of Education, Teacher and Administrator Quality, John W. Collette Resource Center, 35 Commerce Way, Dover, DE 19904. The Delaware Department of Education phone number is 302-857-3388.

District of Columbia
http://osse.dc.gov/service/public-complaints

Florida
http://www.fldoe.org/cie/complaint.asp

Georgia
http://gnpec.org/consumer-resources/

Hawaii
No established consumer complaint process for students enrolled in public postsecondary institutions could be found.

Idaho
Complaint process described in Admin Rule (July 1, 2011) Section 500. Forms and instructions available upon request from the State Coordinator for Private Colleges and Proprietary Schools. For more information, please contact the Office of the Idaho State Board of Education at 208-334-2270.

Illinois
Institutional Complaint Hotline: 217-557-7359. The Board receives general information email at info@ibhe.org. Students seeking to register a complaint about an institution are required to submit the complaint in writing. Complaint processing as relates to maintenance of institutional approvals is described in 23 Illinois Administrative Rules Section 1030.70 and 1030.70.

Indiana
http://www.in.gov/cpe/2329.htm

Iowa
https://www.iowacollegeaid.gov/content/constituent-request-review

Kansas
http://www.kansasregents.org/private_postsecondary_complaint_process

Kentucky
http://cpe.ky.gov/policies/academicpolicies/licensure.htm

Louisiana
For academic degree-granting institutions, Louisiana relies on the Consumer Affairs Division of the Attorney General's Office at 225-326-6200.

Maine
Complaints shall be addressed in writing to the Maine Department of Education, Office of Higher Education, Augusta, Maine, 04333, with specific facts and allegations and signed by the complainant. The school shall be notified of any complaints which are to be investigated.

Maryland
Individuals who wish to submit a complaint may use the following contact information: Office of the Attorney General, Consumer Protection Division, 200 St. Paul Place, Baltimore, MD 21202. Please see PDF at http://www.mhec.state.md.us/higherEd/acadAff/MHECStudentComplaintProcess.pdf.

Massachusetts
http://www.mass.edu/forstudents/complaints/complaintprocess.asp

Michigan
Complaints involving public university consumer protection violations may be directed to: Office of the Attorney General of the State of Michigan, Consumer Protection Division, P.O. Box 30213, Lansing, MI 48909-7713. Please see website at http://michigan.gov/ag/0,1607,7-164-1773-42077-,00.html.

Minnesota
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

Mississippi
http://www.mississippi.edu/mcca/

Missouri
http://dhe.mo.gov/contactus.php

Montana
http://www.mus.edu/MUS-statement-of-complaint-process.asp

Nebraska
The policies regarding student complaints are listed on the Nebraska website with a notation that they are not final. The Coordinating Commission for Postsecondary Education (CCPE) intends to have a section on the website that walks students through the process; in the meanwhile, please call 402-471-0030. Please note that institutions offering courses or programs that are exclusively online are not required to seek authorization from CCPE. If students have complaints about such institutions, we refer them to the home state of the institution or the Nebraska Attorney General's Consumer Protection Division at http://www.ago.ne.gov/consumer_protection.

Nevada
http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm

New Hampshire
http://www.education.nh.gov/highered/compliance-allegation.htm

New Jersey
No established consumer complaint process for students enrolled in public postsecondary institutions could be found.

New Mexico
http://www.hed.state.mn.us/students/complaints.aspx

New York
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

North Carolina
http://www.northcarolina.edu/aa_planning/licensure/resources.htm

North Dakota
Complaints involving out-of-state institutions may be filed with the Office of Attorney General, Consumer Protection and Antitrust Division, Gateway Professional Center, 1050 East Interstate Ave. Ste. 200, Bismarck, ND 58503-5574, phone (701) 328-5570, fax (701) 328-5568.

Ohio
No established consumer complaint process for students enrolled in public postsecondary institutions could be found.

Oklahoma
Current and prospective student complaints are handled through the Oklahoma State Regents for Higher Education (OSRHE) Academic Affairs Office by reviewing the circumstances of the complaint and providing the individual with contact information for the most appropriate campus office with the authority to resolve the complaint. If the individual has exhausted the process for review and appeal at the institution and believes the complaint is unresolved, OSRHE staff requests permission to contact the institution on the student's behalf to identify any possible solution. OSRHE staff remains in contact with the student to determine if the issue has been resolved or adequately addressed. Please call OSRHE at 405-225-9100 for more information.

Oregon
All complaints about schools under our regulatory jurisdiction or an exempt status approved by this office are handled by the Office of Degree Authorization (ODA) staff. Complaints about exempt schools are referred to the Attorney General's office. Please call ODA for more information at 541-687-7478.

Pennsylvania
http://www.portal.state.pa.us/portal/server.pt/community/higher_education/8711/complaint_procedure/1004474

Rhode Island
http://www.ribghe.org/students.htm

South Carolina
http://www.che.sc.gov/Portals/0/CHE_Docs/academicaffairs/license/complaint_procedures_and_form.pdf

South Dakota
http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx

Tennessee
http://tn.gov/thec/

Texas
To file a complaint, follow the complaint procedures in the school's catalog. If the issue is not resolved, contact either the Texas Workforce Commission's Career School or the school's accrediting agency. If the school is not accredited by a recognized accreditor but has degree-granting authority, send a written complaint to the Coordinating Board at Texas Higher Education Coordinating Board, Academic Affairs and Research, P.O. Box 12788, Austin, TX 78711.

Utah
http://consumerprotection.utah.gov/complaints/index.html

Vermont
We encourage you to work directly with your institution to satisfy complaints. In most cases, that is the only appropriate avenue for you to pursue. If you believe you have exhausted avenues listed above and those listed in the attached PDF and have a valid complaint about a violation, you may send it to the Vermont Department of Education in writing at 120 State Street, Montpilier, VT 05620-2501. All complaints should be specific in describing the nature of the complaint and relevant information: the name of the parties involved, including witnesses, dates, the policy or procedure violated (if known), the course/program, the name of the institution, and complete contact information. In addition, please include any supporting material that substantiates your complaint, including correspondence with the school about the issue. For more information, please see the PDF at http://education.vermont.gov/documents/EDU-VTAOE-Complaint_Resolution_for_Postsecondary_Education.pdf.

Virginia
http://www.schev.edu/students/studentcomplaint.asp

Washington
Students may submit a formal complaint to the Washington Student Achievement Council, provided it is against an institution authorized by the Washington Student Achievement Council and is within one year of the last date of attendance. For more information, please contact the Washington Student Achievement Council at 360-753-7800.

West Virginia
http://wvhepcnew.wvnet.edu/

Wisconsin
http://eab.state.wi.us/resources/complaint.asp

Wyoming
If the complaint involves an issue relative to authorization, the Wyoming Department of Education contacts the institution to ensure that the institution is compliant with Wyoming State law. For complaints not related to authorization, the complainant is encouraged to try to resolve the issue through their institution's formal grievance procedures. Depending on the nature of the complaint, the complainant may also be referred to the Consumer Protection Division of the Wyoming Attorney General's Office. Please contact the Wyoming Department of Education at 307-777-6210.