OBJECTIVE IV . 1
Continue operation of a centralized Office of Continuous Improvement.
Identify and target continuous improvement areas where student satisfaction scores are significantly lower than the national norm, based on the ACT Student Opinion Survey results.
Identify areas in need of improvement by analyzing the results of the NSSE and the FSSE.
Identify and conduct on-line surveys each semester to produce reliable data for university decision-making and continuous improvement efforts. These surveys should be directed to faculty, students, staff, and alumni and should focus on those topics of greatest concern to the University community.
Continue efforts to help students register for the courses they need by “leveling the schedule” so that different classes are spread throughout the day and the week.
Continue the electronic Suggestion Box which allows students, faculty, staff and others to submit suggestions for continuous improvement electronically. Continue to consider each suggestion submitted, implement the suggestion if appropriate, and provide all submitters with feedback.
Continue to improve the parking situation at California University of Pennsylvania.
Implement the continuous improvement proposal for improved coordination of the University's Internship Program, beginning fall 2005.
Satisfaction scores (especially for job placement and parking) improve on the ACT Student Opinion Survey; the number of internships increases; identification of areas in need of improvement via analysis of ACT, NSSE and FSSE data.
OBJECTIVE IV. 2
Continue to find ways of recognizing and rewarding those who perform well.
Provide formal and informal recognition in University publications.
Increase the focus on faculty and staff awards and establish systems to provide formal recognition of managers who perform well.
Across-the-board increases in satisfaction as measured by surveys of faculty and staff.