LIBRARY SATISFACTION SURVEY ONLINE NOW
Posted on November 14, 2012
Five minutes your time could win you a nifty prize. More
importantly, it will help Manderino
Library better serve the Cal U community. Through Nov. 22, Manderino and the other 13
PASSHE campus libraries are participating in an online survey that asks
library users to rate their satisfaction with the facility, its resources and the
services it provides. Students, faculty and staff members are invited to take
the five-minute survey created by LibQUAL+, a suite of services that libraries
use to solicit, track, understand and act upon users’ opinions. The Association
of Research Libraries offers these services to the library community. The confidential, 23-question survey focuses on service, the
accessibility of electronic resources, use of the library’s Web page,
information control and physical surroundings. To encourage participation, the library will be offering prizes
to those who complete the survey. Random drawings will determine who wins a Kindle Fire HD, or one of five, $50 gift certificates to
Amazon.com. Winners must be at least 18 years old. “We want to get as many people as we can to complete the
survey,” said Bill Meloy, research and electronic collections librarian for
Library Services. “The results will impact what we do, and hopefully give us a
good indication of our strengths and weaknesses.”
