Conflict Resolution

Conflict Resolution Online Master of Arts (M.A.)

About Conflict Resolution

Combine theory and training for top skills in negotiating and resolving disputes

The 100% online master's degree in Conflict Resolution at California University of Pennsylvania focuses on theory and applied training. Students develop practical models for negotiating and resolving disputes among parties with differing objectives.

Students in the M.A. in Conflict Resolution program will learn how to: 

  • Use conflict analysis models, tools and processes.
  • Understand various system dynamics and differing worldviews.
  • Work toward reaching constructive outcomes through collaborative processes.
  • Apply modern theory to inform your personal understanding and professional approach to resolving conflicts 

Develop interdisciplinary expertise in areas of conflict management.


What Students are Saying

“The Masters in Conflict Resolution program has been a wonderful experience for me. I have been an attorney in private practice for more than 35 years. The focus of my work has been primarily in litigation. My decision to enroll in this program was spurred by my desire to expand upon that experience and move towards an emphasis in mediation and arbitration. In a culture of ever-increasing lawsuits, it is my belief that more alternative means of resolving those disputes is a good direction to take, and one that will reduce court backlog as well as achieve quicker results for litigants. This program is the perfect match for my goals, and one of the best decisions that I have made in my professional career. I have thoroughly enjoyed the challenging curriculum, and have learned many skills that will carry into an alternative dispute resolution path.” Tereasa Rerko


Interdisciplinary application
Conflict resolution courses are designed to meet the needs of student professionals in a wide range of settings and careers. Program Coordinator Dr. Beverly Ross has conducted research among young adults from Northern Ireland to determine the cultural and political factors that contribute to their group identities and attitudes towards each other. Dr. Ross continues to study the issues that reinforce literal and figurative divisions focusing on appropriate interventions for conflict resolution.

Additional faculty members include an attorney who is trained in alternative dispute resolution and faculty who are certified in peace studies and conflict resolution.

Program options
Students can select either an applied research project or an internship to complete the conflict resolution degree program. A recent student thesis topic focused on designing successful interventions for families with cognitively impaired children.

Learn more about applying


As a fully online program, Cal U's M.A. in conflict resolution is flexible and accessible.
Cal U Global Online offers more than 75 degree and non-degree programs to meet today's career and professional needs.
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Degree Benefits

The master's degree in conflict resolution encourages students to apply classroom learning to practical problem solving. For instance, students in a recent Mediation Theory class explored gang violence in the urban areas of Chicago and how community-mediated interventions could help to expose root causes and develop programs to reduce problems.

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Graduate Outcomes

Cal U's online master's degree in conflict resolution prepares you for rewarding careers and positions throughout the United States, including:

  • Arbitrators, mediators and conciliators.
  • Human resources, training and labor relations specialists.
  • Social scientists.
  • Professionals in education, social work, law enforcement, counseling, government, law, the military and court systems

Conflict Resolution Courses

The master's degree program in conflict resolution develops skills in alternative dispute resolution (ADR), arbitration and mediation that can apply to a wide range of occupations.



Course Credits
Required Courses
CRS 700  Conflict Resolution Theory and Practice 3
CRS 710  Special Topics in Conflict Resolution  3
CRS 725  Restorative Justice and Victim Offender Mediation 3
CRS 735  De-escalation and Community Conflict Management  3
CRS 740  Legal Aspects of Conflict Resolution 3
CRS 750  Dialogue, Persuasion and Negotiation 3
CRS 765  Family Meditation Theory and Practice 3
CRS 770  International and Intercultural Conflict Resolution 3
CRS 780  Principles of Mediation Practice 3
CRS 790  Neuroscience and Conflict Resolution 3
CRS 800  Research Methods in Conflict Resolution 3
Capstone Experience (choose one)
CRS 810  Conflict Resolution Internship 3
CRS 819  Applied Research Project 3
Total 36


Admission Requirements


Regular Admission Requirements

  • Regionally Accredited Bachelor's degree with a GPA of 3.0 or higher
  • Official transcripts from a regionally accredited undergraduate institution

Conditional Admission Requirements

  • Conditional Admission may be granted with the following modifications of the Regular Admissions Requirements:
    • Regionally accredited Bachelor’s degree with a GPA of a 2.8-2.99 will be conditionally admitted with the stipulation of earning a 3.0 GPA in the first term
    • Regionally accredited bachelor's degree with a GPA of 2.79 and below will be reviewed for a decision once the following documentation has been received:
      • Resume

Provisional Admission:
Applicants who have provided unofficial documentation of test scores, prerequisite courses, transcripts or lack of letter(s) of recommendation may be admitted provisionally.

This policy also applies to undergraduate students who apply for graduate admission pending bachelor degree completion. Upon receipt of all official documents, a student will be changed from Provisional Admission to either Regular Admission or Conditional Admission. Provisional Admission students may take classes for one term but will not be eligible for Federal Financial Aid.

How to Apply:

  • Complete the Graduate School Application
  • Submit the nonrefundable $35 Application Fee
  • Submit required documentation by mail or email:
    • Mail:

School of Graduate Studies and Research
California University of Pennsylvania
Box 91
250 University Ave. 
California, PA 15419

For additional information:
Phone: 1.866.595.6348


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In-depth Study


Students in the graduate conflict resolution program welcome the opportunity to gain in-depth study through such courses as Nonviolence: Theory and Practice, Communication and Collaboration, Ethics in Global Perspective, and International and Intercultural Conflict Resolution.

 See what students are saying
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Stackable Option

The conflict resolution degree is "stackable," meaning that it is a valuable credential that can complement other graduate degrees students may pursue in psychology, social work, sociology, political science, legal studies and more.

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Valuable Network

Program professor Dr. Beverly Ross is a board member for the Mediation Council of Western Pennsylvania. Her connections with mediation organizations open up opportunities for Cal U students to shadow other mediation professionals and attend local mediation functions.

Conflict Resolution Online Master of Arts (M.A.) Faculty

Dr. Nikolas Roberts
Assistant Professor
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Dr. Beverly Ross
Assistant Professor and Director of the Serene Leadership Institute at Cal U

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