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UTech Help Desk

Fall/Spring Hours of Operation

Monday -   Thursday - 8 am – 10 pm
Friday -      8 am - 4 pm
Saturday - 10 am - 6 pm
Sunday - 2 pm - 10 pm 


Faculty/Staff mailboxes will be migrated to Office 365 according to the following schedule:

Migration Date

Starting letter of Last Name

"Special Accounts, GA, Student Workers"

Note: If your last name falls towards the end of an alphabet group, you may be migrated in the next group. For example, if your last name started with Fz, you may be migrated on 10-21 instead of 10-20.

How to Find Help

Looking for technical assistance? Choose one of the options below to locate support that best fits your technical need.


Call our Calling Center at 724-938-5911.


Send an Email to (Please be as detailed as possible and include contact information.)

Online Helpdesk Portal

Click here to submit a request on our online Helpdesk Portal. (Login required)

Password Reset Utility

Reset a lost or forgotten password 24 hours a day. (Registration Required)

Frequently Asked Questions

Search our Frequently Asked Questions (FAQs) by clicking here.

        Online Tutorials

          Email (Students/Faculty/Staff - Office 365)
          Accessing your Office 365 email account

          Setup email using the built in iOS mail app

          Setup email using the built in Android app

          Setup email using the Outlook (downloaded from app store) for Android app

          Setup email using the Outlook (downloaded from app store) for IOS app

          Cisco Jabber (Faculty/Staff)
          Cisco Jabber for Windows 11.0 Quick Start Guide

          Cisco Jabber for Windows 11.0 User Guide

Please note:
If the University is closed due to inclement weather, power outage, etc., the Helpdesk and ICF labs will also be closed.

UTech Helpdesk - Email: - Phone - 724-938-5911 - Twitter - @CalUPATech