KUTZTOWN UNIVERSITY PASSHE (PA) invites applications for the position of:
HR Customer Services Representative (internal)
SALARY: See Position Description
OPENING DATE: 03/02/22
CLOSING DATE: 03/07/22 11:59 PM
JOB SUMMARY:
This position is open to current State System of Higher Education employees only. This position is fully remote, with occasional travel to Harrisburg or the Universities.
This position reports to the Manager, Human Resources Shared Services Center (HRSSC) and serves as the initial point of contact for all customer inquiries and requests coming into the HRSSC. The HRSSC provides HR services and support to the employees of the 6 Universities involved in PASSHE’s integration initiative. The services include Payroll, Benefits, Workers' Compensation Administration, Leave Administration and Organizational Position Management. The HRSSC is a customer focused organization that leverages business process automation to improve the quality, efficiency, and overall customer satisfaction of HR services. This position
plays a critical role in ensuring customer inquiries are routed appropriately through the HRSSC service delivery model and resolved in a way that demonstrates HRSSC’s commitment to an excellent customer experience. This position requires demonstrated experience interacting with a large, diverse customer base and strong customer service and communication skills.
Duties – Operational:
Duties – Customer Service:
Duties – Continuous Process Improvement:
MINIMUM QUALIFICATIONS:
Required Knowledge, Skills and Abilities:
Required Qualifications:
PREFERRED QUALIFICATIONS:
Preferred Knowledge, Skills and Abilities:
Preferred Qualifications:
SUPPLEMENTAL INFORMATION:
Please note, this position is with the Office of the Chancellor at the PA State System of Higher Ed, not Kutztown University. KUHR is only providing HR administration for this search.
Applications & Resumes will be accepted until position is filled, however; to ensure full consideration, internal application materials should be received no later than close of day March 7, 2022.
The starting salary for this position is determined by the AFSCME CBA.
All applications for this position must be submitted via our online application/resume system ONLY. Please do not fax, mail, or e-mail any documentation.
Successful interview, reference checks, background clearances (PA Criminal, Child Abuse Clearance & FBI Clearance), and demonstration of ability are requisite qualifications for all positions.
The University is very interested in hiring employees who have had extensive experience with diverse populations.
Kutztown University is an AA/EOE/member of the PA State System of Higher Education and actively solicits applications from women and minority candidates.
Non-Discrimination Statement
Kutztown University does not discriminate in employment or educational opportunities on the basis of sex, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity, or veteran status. To discuss a complaint of discrimination, please contact the University's Title IX Coordinator located in the Office of Social Equity, Old Main A-Wing, Room 02, by phone at 610-683-4700 or by e-mail at pena@kutztown.edu or the Office for Civil Rights located in the Lyndon Baines Johnson Department of Education Bldg., 400 Maryland Avenue, SW, Washington, DC 20202-1100, by phone at 800-421-3481 (TDD: 800-877-8339), by fax at 202-453-6012, or by e-mail at OCR@ed.gov
Applicants for employment are subject to criminal background check.
If you have questions, please email the Human Resources department at humanresources@kutztown.edu.
NOTICE
Kutztown University of Pennsylvania
A Member of the State System of Higher Education
Notice of Availability of Annual Security Report
This report includes statistics for the previous three years concerning reported crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Kutztown University; and on public property within, or immediately adjacent to and accessible from, the campus. This report also includes institutional policies concerning campus security, such as policies concerning sexual assault, and other matters. You can obtain a copy of this report by contacting the Department of Public Safety & Police Services at one of the following: Mailing address: Kutztown University, Department of Public Safety & Police Services, P.O. Box 730 Kutztown, PA 19530 Phone 610-683-4002 / Fax 610-683-1530 Email: publicsaftey@kutztown.edu
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HumanResources@kutztown.edu
Position #OOC 22-005 (internal)
HR CUSTOMER SERVICES REPRESENTATIVE (INTERNAL)
JF
HR Customer Services Representative (internal) Supplemental Questionnaire
* 1. Are you a current employee of the Pennsylvania State System of Higher Education?
Yes
No
* Required Question