Global Online Student Complaint Process

Global Online undergraduate and graduate students who have a grievance, complaint or concern related to particular Global Online courses (or who have other Global Online concerns unrelated to courses) can follow these steps to communicate with Cal U faculty or staff for resolution.

  1. First, contact the faculty member to try to resolve the matter, in accordance with the procedures and policies outlined in Cal U's academic policies.
  1. If you are unable to resolve the issue with the faculty member, you may contact the department chair and/or the dean of your respective College or the graduate school.
  1. If you still are unable to resolve the issue, you may submit a complaint in writing, via email, to

    William Biddington, Acting Dean School of Graduate Studies and Research, at biddington_w@calu.edu.

      1. Please be sure to review information on how to submit a Cal U Global Online Student Complaint .
      2. Each submission received will be acknowledged within two business days.
      3. Please note that grievances, complaints or concerns submitted through this process that relate to a particular course, program or department may be forwarded to and discussed with the faculty member, department chair or academic dean as we pursue resolution. 

Online Student Complaint Format

To ensure that Cal U has all the necessary information to review and resolve your complaint, please include all of the following elements in the complaint email you submit to Cal U.

Your email subject line must include: Global Online Student Complaint - Last Name, First Name - Student ID #

In the body of the email, please provide the following information:

  • Your name.
  • Your program.
  • Whether you are a current student or prospective student.
  • Summary of complaint.
  • Your email address.
  • Your phone number.
  • Preferred contact method (phone or email):
  • Best time to contact you.

Additional steps to follow:

  • Provide a detailed overview of what you have done up to this point in following Cal U's Academic Policies in order to resolve your concern/complaint.
  • Include as attachments any relevant documentation that supports your complaint.
  • Send your completed email to Doug Hoover, Associate Provost, at 724-938-4096 or hoover@calu.edu.

State-by-State Information

In compliance with U.S. Department of Education (USDOE) rules, an accredited institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state.

California University of Pennsylvania strives to resolve prospective and current student grievances, complaints and concerns in an expeditious, fair and amicable manner. Global Online students who have exhausted all efforts to satisfactorily resolve a complaint in a timely manner through Cal U Global Online may seek further guidance from their home state as listed below.

Questions may be directed to Doug Hoover, Associate Provost, at 724-938-4096 or hoover@calu.edu.

State Website
Alabama Alabama Community College System
Alaska Alaska Commission on Postsecondary Education
Arizona State Board of Private Postsecondary Education
Arkansas Arkansas Department of Higher Education
California Enforcement Unit--Bureau for Private Postsecondary Education
Colorado Commission on Higher Education
Connecticut Office of Higher Education
Delaware Department of Higher Education
Florida Commission for Independent Education
Georgia Nonpublic Postsecondary Education Commission
Hawaii Office of Consumer Protection
Idaho Board of Education
Illinois Board of Higher Education
Indiana Indiana Commission for Higher Education
Iowa Iowa College Student Aid Commission
Kansas Board of Regents
Kentucky Council on Postsecondary Education
Louisiana Board of Regents
Maine Board of Regents
Maryland Maryland Higher Education Commission
Massachusetts Department of Higher Education
Michigan Department of Licensing and Regulatory Affairs
Minnesota Office of Higher Education
Mississippi Commission on Proprietary School/College Registration
Missouri Department of Higher Education
Montana Office of the Commissioner of Higher Education
Nebraska Coordinating Commission for Postsecondary
Nevada Commission on Postsecondary Education
New Hampshire NH Department of Education, Higher Education Commission
New Jersey Office of the Secretary of Higher Education
New Mexico Higher Education Department
New York State Education Department
North Carolina University of North Carolina Board of Governors
North Dakota North Dakota University System
Ohio Board of Regents
Oklahoma State Regents for Higher Education
Oregon Office of Degree Authorization, Oregon Higher Education Coordin
Pennsylvania Department of Education
Rhode Island Office of Higher Education
South Carolina Commission on Higher Education
South Dakota South Dakota Attorney General
Tennessee Higher Education Commission
Texas Texas Higher Education Coordinating Board
Utah Department of Commerce, Div. of Consumer Protection
Vermont Vermont Agency of Education
Virginia State Council of Higher Education
Washington Washington Student Achievement Council
West Virginia Higher Education Policy Commission
Wisconsin Educational Approval Board
Wyoming Department of Education
Washington D.C. Office of the State Superintendent of Education