Frequently Asked Questions

Please check back regularly as we will be adding more questions and content.

General FAQs

Email

 

How can I access email when I am not on campus?
Go to https://outlook.com/owa/calu.edu and enter your (for example STU7654@calu.edu) and your password.  Click "sign in" and you will be sent to your email.

Students also can access their email through VIP, by clicking Office 365 on the Launchpad.

Guides for configuring mobile devices are available under the Tutorials section.

If you are having trouble accessing OWA please contact the Help Desk at x5911 or 724-938-5911.

Can I set up my email at home using an email client such as Apple Entourage or Outlook Express?
The University recommends and supports the use of Outlook Web Access (OWA) to view your email account when not on campus by going to  https://outlook.com/owa/calu.edu.

You can set up another email client that supports IMAP with the following server information; however the university does not support this configuration on non-University machines.

Setting IMAP (incoming) SMTP (outgoing)
Server Name outlook.office365.com smtp.office365.com
Port Number 993 587
Encryption Method SSL TLS

 

Can I turn off the focused mailbox in the Outlook Web App (OWA)?

Microsoft implemented a new feature called Focused Inbox.  If this feature is showing as the default view for you within the Outlook Web App (OWA), there are 2 separate selections to view your email, Focused and Other. 

Outlook screenshot

If you do not like this view and would like to turn it off so that all email is together, click the down arrow next to Filter, then uncheck Show Focused Inbox.

Outlook screenshot

All email will now be under Inbox.

Outlook screenshot

Passwords


There are several ways to change your password via Office 365.  

1. If you are already logged into your email account:  (you will need to know your current password for this method)


a. Click on the icon in the upper right corner (either your initial or picture)
b. Click on My Account
c. Click on Manage security and Privacy
d. Click on Password


2. If you don’t know your current password or are not logged in:


a. Click Forgot my password on the screen where it is requesting you enter your email password.
b. Enter the Captcha letter to show you are not a computer
c. Enter either your phone number or secondary email address (whichever you used to set up your password recovery)
d. Retrieve the code the system texted or emailed to you
e. Enter the code into the field on the screen
f. Reset your password

If you are having trouble with either of these methods try the steps again using an in private or incognito browsing session.  If you continue to have issues contact the helpdesk while at your computer by calling 724-938-5911.  


How can I change my password when I am using a campus owned Windows computer?

While logged onto a campus PC (not a Mac), press CTRL+ALT+DELETE on your keyboard.  Click the Change Password button.  Your username should be in the username field.  Enter your existing password, type a new password, and then type it again to confirm it and click Ok.  If you are using a MAC you will need to log onto a Windows PC in order to change your password.

Your new password must:

  • Be at least 8 characters in length.
  • Be different than the previous 4 passwords.
  • Consist of 3 out of 4 of the following:
      • Uppercase character.
      • Lowercase character.
      • Numeric characters.
      • Symbol characters.

Students windows/email/VIP/D2L password expires every 180 days.

Faculty and Staff windows/email/VIP/D2L password expired every 90 days.

Student Workers


Should my student workers log in using their own student account when working for me?

Yes, if they will need access to a shared mailbox or a shared drive the supervisor should contact the helpdesk to make this request by calling 724-938-5911 or emailing UTechRequests@calu.edu.

Student Printing

 

Please read more about the new student printing features at Cal U.

N-Drive and One Drive


How much space do I have on my N drive and One Drive?

Faculty have 1 GB of space on their N drive and 1TB of space on their One Drive.

Student have 1TB of space on their One Drive.

FortiNAC Device Registration


How do I register my Gaming Console on the network?

With the installation of our network authentication system, gaming console's must be registered to gain access to the Internet.

Please use the following link to register your console: https://Gameregister.calu.edu.

How do I register my personal device on the campus network?  

Computer/Tablet/Cell Phone: It is very easy to self-register your computer on the Cal U network.  The on screen directions are fairly simple to follow but if you run into issues, below is an example for a Windows 10 system     

Windows 7 : Microsoft has announced plans to stop supporting Windows 7 on Jan 14,  2020. As of this date, Windows 7 devices will no longer be allowed on the network in FortiNAC. Please make arrangements to upgrade prior to this date.

Windows 8

Windows 10

MAC

Smart TV/Streaming Devices:  Many Smart TV’s, Roku, Apple TV’s, Google Streaming Devices, and Amazon Streaming Devices will automatically register upon being connected to the network. Should you experience any issues, or have a device not on this list, you will need to email your device MAC address to UTechRequests@calu.edu from your Cal U email account to have your device registered.

Cable Television


Cable Television

Cable television service is provided for every room in student housing and various academic spaces throughout the campus. Effective October 29, 2014, all channels are provided in a 'QAM 256' digital format.

All televisions on campus must contain a QAM 256 digital tuner to receive the channels. Older analog televisions are no longer compatible with the University's cable TV system. Most televisions today are digital/QAM compliant, however less expensive or budget televisions may not be. To find out if your television has a QAM tuner, please check the specifications in your owner's manual, or visit the manufacturer's website.

View available cable channels.

Televisions that, depending on model, may be missing the QAM tuner:

  • Apex
  • Dynex
  • Element
  • Haier
  • Seiki
  • Sylvania

If you are choosing one of these brands, please verify that the model has a QAM 256 tuner. Please be advised that less expensive TVs sometimes come with a lower quality QAM tuner that may be unable to tune all of the channels.

Wireless


Is Guest Wireless Access available for Visitors/Guests?

Yes. For Guest Access, simply join the CALUGUEST SSID and launch a web browser. A username/password will be texted and/or emailed to you upon completion of the form.

For detailed directions, please click here.

Campus Internet Site (CWIS)


How do I access the Campus Intranet Site (CWIS)?

You can access CWIS by clicking here.

myCalU FAQ

Which devices can download myCALU?

 

The myCALU app is downloadable on iPhone and iPad via Apple's App Store and on Android devices from the Google Play store.

 

Why does myCALU need access to my device?

 

The myCALU application uses access to your device in the following ways:

  1. Identity is needed to store user device UUID and platform details for reporting any issue and troubleshooting purposes.
  2. Access to contacts is needed in the event users wish to store contacts from Directory into their device contacts.
  3. Location access is needed for Maps app.
  4. Phone access is needed for dialing a phone number from within the app, such as through the Directory or Emergency app.
  5. Photos/Media/Files access, while displayed as needed, does not actually perform any actions that access these areas and will be removed in a near-future version.
Login issues

 

To log into the myCALU application, click the Login button in the top right corner.  Using your campus username with no prefix or no @calu (ie: stu1234) and your password, you should be able to log in.  If you need to have your password reset, please contact UTech Services Help Desk by email or phone at 724-938-5911.

Who should I contact for other problems with the app?

 

If you're having a problem with myCALU, take a screenshot of the problem and send it along with an explanation of the problem to utechrequests@calu.edu.  Reporting issues through the application's feature works as well.

Feedback

 

We welcome feedback from any and all customers on myCALU!

What do you like?  What can we improve?  What types of features would you like to see within the app?

Let us know by submitting feedback from the mobile app menu option to Send Feedback.

WCAL Power 92 Won't Stream

 

The WCAL Power 92 mobile app uses browser streaming.  If your device or mobile browser does not support streaming, the application may not work.  We will try to update this section with a list of any known versions that do not work.