Frequently Asked Questions
Please check back regularly as we will be adding more questions and content.
How can I access email when I am not on campus?
Go to https://outlook.com/owa/calu.edu and enter your (for example STU7654@calu.edu) and your password. Click "sign in" and you will be sent to your email.
Students also can access their email through VIP, by clicking Office 365 on the Launchpad.
Guides for configuring mobile devices are available under the Tutorials section.
If you are having trouble accessing OWA please contact the Help Desk at x5911 or 724-938-5911.
Can I turn off the focused mailbox in the Outlook Web App (OWA)?
Microsoft implemented a new feature called Focused Inbox. If this feature is showing as the default view for you within the Outlook Web App (OWA), there are 2 separate selections to view your email, Focused and Other.
If you do not like this view and would like to turn it off so that all email is together, click the down arrow next to Filter, then uncheck Show Focused Inbox.
All email will now be under Inbox.
There are several ways to change your password via Office 365.
1. If you are already logged into your email account: (you will need to know your current password for this method)
a. Click on the icon in the upper right corner (either your initial or picture)
b. Click on My Account
c. Click on Manage security and Privacy
d. Click on Password
2. If you don’t know your current password or are not logged in:
a. Click Forgot my password on the screen where it is requesting you enter your email password.
b. Enter the Captcha letter to show you are not a computer
c. Enter either your phone number or secondary email address (whichever you used to set up your password recovery)
d. Retrieve the code the system texted or emailed to you
e. Enter the code into the field on the screen
f. Reset your password
If you are having trouble with either of these methods try the steps again using an in private or incognito browsing session. If you continue to have issues contact the helpdesk while at your computer by calling 724-938-5911.
How can I change my password when I am using a campus owned Windows computer?
While logged onto a campus PC (not a Mac), press CTRL+ALT+DELETE on your keyboard. Click the Change Password button. Your username should be in the username field. Enter your existing password, type a new password, and then type it again to confirm it and click Ok. If you are using a MAC you will need to log onto a Windows PC in order to change your password.
Your new password must:
- Be at least 8 characters in length.
- Be different than the previous 4 passwords.
- Consist of 3 out of 4 of the following:
- Uppercase character.
- Lowercase character.
- Numeric characters.
- Symbol characters.
Students windows/email/VIP/D2L password expires every 180 days.
Faculty and Staff windows/email/VIP/D2L password expired every 90 days.
Microsoft MFA - Students, Alumni, and Retired Accounts:
What accounts use Microsoft Multi-factor Authentication (MFA)?
Microsoft MFA will be enabled on all Student, Alumni, and Retired Faculty/Manager
Office 365 Accounts.
What is MFA?
MFA is a method of authentication that requires more than one verification method.
This adds a critical second layer of security when users sign-in to their Cal U Office
365 account. It does this by requiring more than one method of verifying that it
is really you logging into the account.
How does it work?: MFA works by requiring both of the following verification methods to access your account:
- Something you know (your Cal U username & password)
- Something you have (a trusted device - your mobile phone).
When your account is protected with two-step verification, that means that a malicious
hacker can't sign in as you if they get your password because they don't have access
to your phone, too.
Why should I set up MFA?
MFA provides enhanced protection of data caused by account credential compromise.
Increasingly, hackers have targeted higher education institutions by using compromised credentials:
- to file fraudulent taxes for students and employees
- to tamper with payroll deposits
- to attempt fraudulent access to bank accounts
- to harvest Social Security numbers for use in credit fraud
- to takeover campus email accounts and then use those accounts for malicious phishing
Do I have to have a Smartphone to use MFA?
No. In addition to using the Microsoft Authenticator App, Cal U’s MFA service allows you to use a basic feature phone with SMS (text message*) support, or you can receive a phone call* to an office or residential phone. If you do not have a mobile device, you can purchase a hardware token that will work with this.
*Note that standard text message and phone call rates may apply depending on your plan for the text and mobile options.
What is the recommended method?
The Microsoft Authenticator App is the recommended method.
One reason that we recommend this is that it does not require an Internet Connection
once configured. Also, you do not have to enter a code with it as you do with text
and phone calls. You simply approve it in the App.
Note that for call or text authentication, your mobile device will require service at your destination.
How do I setup the Microsoft Authenticator App on an iPhone?
- Go to the App Store
- Search for Microsoft Authenticator
- Tap on the Microsoft Authenticator app to download
- Click "Get" to begin installation
- Once the app is installed, click on Open.
- Tap Allow on the “Authenticator would like to send you notifications screen"
- On the Accounts screen, tap ADD ACCOUNT
- Under “What kind of account are you adding?” Select Work or school account.
- A pop up box will appear asking, “Authenticator” Would Like to Access the Camera?”
- Tap OK (You will need to take a picture of the QR code found in the next step of setup instructions).
- Your camera will turn on and is ready to record the QR code. Set your phone down temporarily
and go to your computer.
How do I setup the Microsoft Authenticator App on an Android?
- Go to Apps and select Play Store
- Search for Microsoft Authenticator
- Click Install
- Once the app is installed, click on Open.
- On the Accounts screen, click on ADD ACCOUNT
- Under “What kind of account are you adding?” Select Work or school account.
- A pop up box will appear asking, “Allow Authenticator to take pictures and record video?
- Tap ALLOW (You will need to take a picture of the QR code found in the next step of setup instructions).
- Your camera will turn on and is ready to record the QR code. Set your phone down temporarily and go to your computer.
Should I configure an alternative verification method?
When setting up your MFA method, we recommend setting the mobile app Microsoft Authenticator App as your primary method, as well as setting up a secondary method, such as SMS (text message) or phone call. If there is an issue with your primary method, you’ll have the secondary method to use a backup and can still login to your account.
Note: If you are planning on getting a new device and still have access to the old device, setting an alternative verification method can also make the transition easier as you can setup a method that you will have access to on the new device such as phone or text (if your phone number is staying the same.)
Do I have to go through both verification steps every time I sign in?
No! Just click on the “30 day check box“ on the login screen when you log in. This check box needs to be selected for each different browser & computer/device you use. If you use multiple devices to access O365, you will need to select the 30 day check box for each different device.
We recommend clicking on the 30 day check box only from computers/locations that you trust. Ie not public computers that other people use.
How do I update my MFA setup?
If you need to update your MFA verification method, you can easily do so by going to https://aka.ms/mfasetup.
Please be aware that once you have registered for multi-factor, you need to multi-factor to access this site and change your settings. For example, if you chose to use the Authenticator app, you will receive an MFA prompt through the app that you will need to approve in order to proceed.
I’m changing phones or lost my phone. How do I update my MFA setup?
If you lost or already replaced your device, and your backup verification method is not available:
Please contact the Helpdesk @ 724-938-5911 or firstname.lastname@example.org to have your MFA registration reset. Once reset, you can login to your Office365 account or go to MFA Setup and follow the prompts to set up your new device. Remember, it is recommended to set the Microsoft Authenticator app with push notifications as your primary verification method.
If you are planning to get a new device, but still have access to your old device
or backup verification method:
You will need to set up a backup verification method that you can use when you receive your new device. To do so, login to MFA Setup (https://aka.ms/mfasetup) which will prompt you for MFA verification…
- If you use the Microsoft Authenticator App: Under the “Authenticator app or Token” section, click “Delete” next to the “Authenticator app – [device name]” that is associated with your old device. Be sure to have “Authentication Phone” or “Alternate authentication phone” selected with a phone number you will still have access to when you dispose of your old device. This will serve as a backup method for logging in until you can get the Microsoft Authenticator app set up on your new device. Click “Save” when finished. Once you receive your new device, you can login to MFA Setup and follow the steps under the section “How do I configure the mobile app?” above.
- If you use SMS (text messages)/phone call verification, and do not plan on changing your phone number: No action needs to be taken. You will still receive SMS (text message) security codes on your new device when your carrier makes the switch. This is also the case if you use the Microsoft Authenticator app as your primary verification method, and already use SMS (text messages) as a backup method.
- If you use SMS (text messages)/phone call verification, and DO plan on changing your phone number: On the MFA Setup page, select either “Authentication phone” or “Alternate authentication phone” and enter a phone number you will have access to until you receive your new device. If you already know your new number, enter it in the “Authentication phone” section. Click “Save” when finished.
Where can I get more information? Need Help?
Please contact the Helpdesk at email@example.com with any questions.
Should my student workers log in using their own student account when working for me?
Yes, if they will need access to a shared mailbox or a shared drive the supervisor should contact the helpdesk to make this request by calling 724-938-5911 or emailing UTechRequests@calu.edu.
Please read more about the new student printing features at Cal U.
How much space do I have on my One Drive?
Students and faculty have 1TB of space available on their One Drive.
How do I register my Gaming Console on the network?
With the installation of our network authentication system, gaming console's must
be registered to gain access to the Internet.
Please use the following link to register your console: https://Gameregister.calu.edu.
How do I register my personal device on the campus network?
Computer/Tablet/Cell Phone: It is very easy to self-register your computer on the Cal U network. The on screen directions are fairly simple to follow but if you run into issues, below is an example for a Windows 10 system
Windows 7 : Microsoft has announced plans to stop supporting Windows 7 on Jan 14, 2020. As of this date, Windows 7 devices will no longer be allowed on the network in FortiNAC. Please make arrangements to upgrade prior to this date.
Smart TV/Streaming Devices: Many Smart TV’s, Roku, Apple TV’s, Google Streaming Devices, and Amazon Streaming Devices will automatically register upon being connected to the network. Should you experience any issues, or have a device not on this list, you will need to email your device MAC address to UTechRequests@calu.edu from your Cal U email account to have your device registered.
Cable television service is provided for every room in student housing and various academic spaces throughout the campus. Effective October 29, 2014, all channels are provided in a 'QAM 256' digital format.
All televisions on campus must contain a QAM 256 digital tuner to receive the channels. Older analog televisions are no longer compatible with the University's cable TV system. Most televisions today are digital/QAM compliant, however less expensive or budget televisions may not be. To find out if your television has a QAM tuner, please check the specifications in your owner's manual, or visit the manufacturer's website.
Televisions that, depending on model, may be missing the QAM tuner:
If you are choosing one of these brands, please verify that the model has a QAM 256 tuner. Please be advised that less expensive TVs sometimes come with a lower quality QAM tuner that may be unable to tune all of the channels.
Is Guest Wireless Access available for Visitors/Guests?
Yes. For Guest Access, simply join the CALUGUEST SSID and launch a web browser. A username/password will be texted and/or emailed to you upon completion of the form.
For detailed directions, please click here.
How do I access the Campus Intranet Site (CWIS)?
You can access CWIS by clicking here.
Will my device work at Cal U?
Cal U values the experience of our students, faculty, and staff and puts forth great effort to support devices. However, there are thousands of devices out there, with many being designed to work in simple home environments with 1 access point. Some of these devices use protocols and configurations that will not work in a corporate or college environment.
In general, devices such a Chromecasts, Google Home, Amazon Alexa, Apple Airplay, etc that are managed from a phone/app do not work in our environment.
Also, wireless printers are not supported on our network. We recommend connecting directly via a USB cable.
The myCALU app is downloadable on iPhone and iPad via Apple's App Store and on Android devices from the Google Play store.
The myCALU application uses access to your device in the following ways:
- Identity is needed to store user device UUID and platform details for reporting any issue and troubleshooting purposes.
- Access to contacts is needed in the event users wish to store contacts from Directory into their device contacts.
- Location access is needed for Maps app.
- Phone access is needed for dialing a phone number from within the app, such as through the Directory or Emergency app.
- Photos/Media/Files access, while displayed as needed, does not actually perform any actions that access these areas and will be removed in a near-future version.
To log into the myCALU application, click the Login button in the top right corner. Using your campus username with no prefix or no @calu (ie: stu1234) and your password, you should be able to log in. If you need to have your password reset, please contact UTech Services Help Desk by email or phone at 724-938-5911.
If you're having a problem with myCALU, take a screenshot of the problem and send it along with an explanation of the problem to firstname.lastname@example.org. Reporting issues through the application's feature works as well.
We welcome feedback from any and all customers on myCALU!
What do you like? What can we improve? What types of features would you like to see within the app?
Let us know by submitting feedback from the mobile app menu option to Send Feedback.
The WCAL Power 92 mobile app uses browser streaming. If your device or mobile browser does not support streaming, the application may not work. We will try to update this section with a list of any known versions that do not work.